Refund Policy

If your order arrives damaged, incorrect or below our quality standard, please contact us within 48 hours of delivery with your order reference and photos of the item. We will arrange a replacement or a full refund at no extra cost.

For health and safety reasons, opened or used food products cannot be returned unless they were defective on arrival. Sealed, unopened items in their original packaging may be eligible for return where the law requires.

• Card / Paystack payments: refunded to your original payment method, typically within 5–10 business days.
• Bank transfer: refunded to the bank account you provide.
• Cryptocurrency: refunded in the same asset to a wallet address you confirm. Network fees may be deducted, and amounts are based on the value received.

Orders can be cancelled for a full refund before they are dispatched. Once an order has shipped, the returns process above applies.

Email paleoplantfoods@gmail.com or message us on WhatsApp at +2348067924905 with your order reference and details. Our team will guide you through the next steps.